Support
AI customer support tools
AI customer support tools answer customer questions in chat, email and messaging apps using your help content, and hand the conversation to a person when they cannot help. Most are either a full help desk with AI added, or a chatbot you place on your website.
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Voiceflow
Platform for building AI customer service agents for chat and voice
Manychat
Automates social DMs and comment replies on Instagram, WhatsApp and more
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Help Scout
Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Zoho Desk
Help desk software with email, chat, phone and AI agents, priced per user in a tiered plan ladder
Gorgias
Help desk and AI agent for ecommerce stores, priced by tickets a month rather than by seat
Front
Shared inbox and ticketing platform for customer-facing teams, with AI as paid add-ons
Crisp
Website chat and shared inbox with a free plan, priced per workspace rather than per agent
LiveChat
Live chat software for websites and online stores, priced per user, with AI reply tools
Side by side
How to choose
- 1
Where do your customers reach you: website chat, email, WhatsApp, Instagram?
- 2
How is the AI billed? Per seat, per conversation or per resolution changes the cost a lot.
- 3
What does it learn from, and how do you stop it from inventing answers?
- 4
How does the hand-off to a human work when it cannot answer?
Also worth a look
Tools listed elsewhere that do this job too.
HubSpot
CRM platform with free tools plus paid marketing, sales and service hubs
Guides
Questions
What are AI customer support tools?
AI customer support tools answer customer questions in chat, email and messaging apps using your help content, and hand the conversation to a person when they cannot help. Most are either a full help desk with AI added, or a chatbot you place on your website.
Which AI customer support tools have a free plan?
Of the 13 listed here, 6 have a free plan: Tidio, Chatbase, Manychat, Help Scout, Zoho Desk and Crisp. Free plans are limited; each tool's page lists the limits.
Which of these AI customer support tools costs least to start?
Of the tools here with a published price, the lowest entry price is Gorgias's Starter plan at $10/mo, as published on its pricing page on 7 November 2026. The cheapest plan is not always the best value: check what each plan includes.