Zoho Desk: pricing, features and alternatives
Help desk software with email, chat, phone and AI agents, priced per user in a tiered plan ladder
What is Zoho Desk?
Zoho Desk is help desk software from Zoho that collects customer conversations into one workspace with ticketing, a help center, SLAs and routing. It has a free plan for three users and four paid per-user plans. The page we read quoted prices in Indian rupees, billed annually, so the figures here are in INR.
Good for
- Teams already using other Zoho products
- Small teams that want a free three-user starting point
Key features
- Unified inbox across channels
- Help center with knowledge base and community forum
- SLA management with escalations
- Skill-based ticket routing
- Zia AI and AI agents on higher plans
Limitations to know about
- Generative AI on Express needs your own OpenAI or DeepSeek key
- Light agents cost ₹345 a month each on Professional and Enterprise
- Monthly-billing prices and USD prices were not shown on the page we read
Zoho Desk pricing
Zoho Desk has a free plan. Express, Standard, Professional and Enterprise cost ₹420 to ₹2,400 per user a month billed annually.
| Plan | Price | What you get |
|---|---|---|
| Free | Free | Three user licenses, email ticketing |
| Express | ₹420 per user/month, billed annually | Multi-channel email, social, web forms, AI agents (bring your own key, up to 30M free tokens a month), workflows, escalations |
| Standard | ₹800 per user/month, billed annually | Adds live chat and messaging, answer bot, community forum, knowledge base, custom reports |
| Professional | ₹1,400 per user/month, billed annually | Adds telephony, Zia AI, Blueprints, multi-department, round-robin assignment, webhooks |
| Enterprise | ₹2,400 per user/month, billed annually | Adds SalesIQ live chat, guided conversations, skill-based assignment, multi-level IVR, multi-brand help center, sandbox |
Free plan limits: Three user licenses with email ticketing; the page says these three users are not included after upgrading to a paid plan
What a team pays: For a team of five on Express: ₹2,100 a month billed annually (₹25,200 a year).
Zoho Desk alternatives
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Help Scout
Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Frequently asked questions
Is Zoho Desk free?
Zoho Desk has a free plan. Three user licenses with email ticketing; the page says these three users are not included after upgrading to a paid plan. Paid plans start at ₹420/user/mo billed annually.
How much does Zoho Desk cost?
Express, Standard, Professional and Enterprise cost ₹420 to ₹2,400 per user a month billed annually. There is also a free plan. On Express: billed annually; the pricing page we read showed rupee prices only and no monthly-billing prices. Prices as published on Zoho Desk's pricing page on 7 November 2026.
What is Zoho Desk used for?
Zoho Desk is help desk software from Zoho that collects customer conversations into one workspace with ticketing, a help center, SLAs and routing. People use it for teams already using other Zoho products and small teams that want a free three-user starting point.
What are the alternatives to Zoho Desk?
Tools that do a similar job include Zendesk, Freshdesk, Help Scout, Intercom and Tidio. Each has its own page here with its plans, limits and prices.
Who makes Zoho Desk?
Zoho Desk is made by Zoho, based in Chennai, India. The company was founded in 1996.
Sources
Every fact on this page comes from the pages below, read on the dates shown: Zoho's own pages first, and a named public reference where they are silent.
- zoho.com/desk/pricing.html (pricing: plans in INR billed annually, free plan, trial, light users, AI notes) read 7 November 2026
- zoho.com/desk/ (product description, features, integrations claim) read 7 November 2026
- en.wikipedia.org/wiki/Zoho_Corporation (company founded year and headquarters) read 7 November 2026
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