Zendesk
Customer service software with ticketing, messaging, voice and AI agents
What is Zendesk?
Zendesk is customer service software that handles support requests from email, chat, messaging and phone in one ticketing system. Pricing is per agent seat. Support plans cover email ticketing, while Suite plans add messaging, voice and a knowledge base. AI agents come with every plan, and their use is billed per automated resolution.
Good for
- Handling customer emails as tracked tickets in a small support team
- Combining chat, messaging and phone support in one queue
- Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Key features
- Email ticketing, routing, automations and triggers from the cheapest plan
- Messaging, live chat, telephony and omnichannel routing on Suite plans
- AI agents included in every Support and Suite plan, billed per automated resolution
- Admin Copilot, writing tools and App Builder on Suite Professional
- Copilot agent assistant as a paid add-on at $50/agent/month paid yearly
Limitations to know about
- No free plan; the 14-day trial runs on Suite Professional
- Support Team is email-focused; messaging, live chat and telephony need a Suite plan
- Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Zendesk pricing
| Plan | Price | What you get |
|---|---|---|
| Support Team | $25/agent/mo paid monthly, or $19 paid yearly | Email ticketing, ticket routing, prebuilt dashboards, pre-written responses, automations and triggers |
| Suite Team | $69/agent/mo paid monthly, or $55 paid yearly | Adds AI agents, knowledge base, Action Builder, omnichannel routing, messaging, live chat and telephony |
| Suite Professional | $149/agent/mo paid monthly, or $115 paid yearly | Adds Admin Copilot, App Builder, writing tools, quick reports, skills-based routing, IVR phone tree |
| Suite Enterprise + Copilot | Talk to sales | Adds intelligent triage, Auto Assist, generative AI for voice, approval workflows, sandbox, custom agent roles |
Zendesk alternatives
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Intercom
Customer service helpdesk with a built-in AI agent, Fin
HubSpot
CRM platform with free tools plus paid marketing, sales and service hubs
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Voiceflow
Platform for building AI customer service agents for chat and voice
Head to head: Zendesk vs Intercom
Frequently asked questions
Is Zendesk free?
No, Zendesk does not have a free plan. It offers a 14-day free trial of Suite Professional (Copilot included in the trial). Paid plans start at $19/user/mo billed annually.
How much does Zendesk cost?
Zendesk's cheapest paid plan, Support Team, costs $25 a month billed monthly and $19 a month billed annually. Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution. There is also an enterprise plan priced on request. Prices as published on Zendesk's pricing page on 23 September 2026.
What is Zendesk used for?
Zendesk is customer service software that handles support requests from email, chat, messaging and phone in one ticketing system. People use it for handling customer emails as tracked tickets in a small support team, combining chat, messaging and phone support in one queue and resolving common questions with an AI agent that is billed only for requests it resolves without a human.
What are the alternatives to Zendesk?
Tools that do a similar job include Freshdesk, Intercom, HubSpot, Tidio and Chatbase. Each has its own page here with its plans, limits and prices.
Who makes Zendesk?
Zendesk is made by Zendesk, based in San Francisco, California, US. The company was founded in 2007.
Sources
Every fact on this page comes from Zendesk's own pages, read on the dates shown.
- zendesk.com/pricing/ (plan prices (monthly and annual toggle), AI agent billing, add-ons, trial, features) read 23 September 2026
- zendesk.com/company/ (founding year, headquarters, integrations claim, description) read 23 September 2026