Voiceflow
Platform for building AI customer service agents for chat and voice
What is Voiceflow?
Voiceflow is a platform for designing, testing and running AI agents that handle customer conversations over chat and voice. Teams combine LLM-driven playbooks with scripted workflows, connect agents to other systems through APIs and review performance with analytics. It is sold to agencies building agents for clients and to businesses, with usage measured in credits.
Good for
- Building a voice or chat support agent that follows set business rules
- Agencies building AI agents and handing them over to client businesses
- Testing and monitoring agent conversations before and after launch
Key features
- Agent builder combining agentic playbooks with deterministic workflows
- Deploys agents across voice and chat channels
- Observability suite with LLM-powered evaluations
- Development, staging and production environments hosted on Voiceflow
- Choice of major LLM providers, or bring your own model
- Multi-client workspace management and white-labeling for agencies
Limitations to know about
- Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab
- The Free plan (per docs) has limited features and a one-time credit grant that does not renew
- Single sign-on and private cloud hosting are Enterprise features
Voiceflow pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | Per docs: limited features and a one-time credit grant that does not renew |
| Pro | Not published | Per docs: access to all LLM models and a higher agent limit than Free |
| Business | Not published | Per docs: LLM fallback models and priority support |
| Enterprise | Custom | Per docs: unlimited product usage, single sign-on, private cloud hosting, custom credit allotments |
Voiceflow alternatives
Chatbase
Builds AI support agents trained on a company's own content
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Relevance AI
Platform for building teams of specialised AI agents for sales and operations
Microsoft Copilot Studio
Microsoft's low-code tool for building AI agents for Microsoft 365 and websites
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Frequently asked questions
Is Voiceflow free?
No, Voiceflow does not have a free plan. It offers a Free trial, no credit card required (offered on the agencies and partners track).
How much does Voiceflow cost?
Voiceflow does not publish a starting price we could verify, so check its own pricing page for current rates.
What is Voiceflow used for?
Voiceflow is a platform for designing, testing and running AI agents that handle customer conversations over chat and voice. People use it for building a voice or chat support agent that follows set business rules, agencies building AI agents and handing them over to client businesses and testing and monitoring agent conversations before and after launch.
What are the alternatives to Voiceflow?
Tools that do a similar job include Chatbase, Intercom, Relevance AI, Microsoft Copilot Studio and Zendesk. Each has its own page here with its plans, limits and prices.
Who makes Voiceflow?
Voiceflow is made by Voiceflow, Inc..
Sources
Every fact on this page comes from Voiceflow, Inc.'s own pages, read on the dates shown.
- voiceflow.com/pricing (pricing structure (agency free trial, business demo), features, legal name) read 23 September 2026
- voiceflow.com/docs/documentation/account-management/billing (plan names and what each plan includes; where prices are shown) read 23 September 2026
- voiceflow.com/about (product description) read 23 September 2026