Support
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
What is Tidio?
Tidio is customer service software that combines live chat, a ticketing help desk, no-code chatbots called Flows and an AI agent called Lyro. Plans are priced by the number of billable conversations handled each month, while Lyro and Flows are sold as separate add-ons. Lyro can also be added to other help desks such as Zendesk or Salesforce.
Good for
- Adding live chat and an AI agent to a small online shop's website
- Answering repetitive customer questions automatically
- Collecting leads or quote requests with automated chat flows
Key features
- Live chat and ticketing in one inbox
- Lyro AI Agent answers from uploaded FAQs, website content or imported Zendesk articles
- Flows: no-code automations for lead capture, quote requests and missed conversations
- Growth adds advanced analytics, user permissions, automatic chat assignment and macros
- Lyro is also sold as a standalone AI agent for other help desks
Limitations to know about
- Free plan is limited to 50 billable conversations a month and 100 Flows visitors
- Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $32.50/mo billed annually for 50 conversations)
- Starter includes 100 billable conversations a month; Growth starts at 250
Tidio pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 50 billable conversations/month, live chat and ticketing, basic analytics |
| Starter | $29/mo billed monthly, or $24.17/mo billed annually | 100 billable conversations, live visitors list, operating hours |
| Growth | From $59/mo billed monthly, or from $49.17/mo billed annually | From 250 billable conversations, advanced analytics, user permissions, automatic chat assignment, macros |
| Plus | From $300/mo plus monthly usage | Custom billable conversations, premium support, dedicated success manager, departments, OpenAPI |
| Premium | Contact for pricing | From 3,000 Lyro AI conversations, guaranteed 50% Lyro resolution rate, pay-per-resolution billing, SSO |
Free plan limits: 50 billable conversations/month, 100 Flows visitors reached, 50 Lyro AI Agent conversations (one-off, lifetime)
Tidio alternatives
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Chatbase
Builds AI support agents trained on a company's own content
Manychat
Automates social DMs and comment replies on Instagram, WhatsApp and more
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Voiceflow
Platform for building AI customer service agents for chat and voice
Head to head: Tidio vs Chatbase
Guides that use Tidio
Frequently asked questions
Is Tidio free?
Tidio has a free plan. 50 billable conversations/month, 100 Flows visitors reached, 50 Lyro AI Agent conversations (one-off, lifetime). Paid plans start at $24.17/mo billed annually.
How much does Tidio cost?
Tidio's cheapest paid plan, Starter, costs $29 a month billed monthly and $24.17 a month billed annually. 100 billable conversations/month; annual billing is advertised as 2 months free. There is also an enterprise plan priced on request. Prices as published on Tidio's pricing page on 23 September 2026.
What is Tidio used for?
Tidio is customer service software that combines live chat, a ticketing help desk, no-code chatbots called Flows and an AI agent called Lyro. People use it for adding live chat and an AI agent to a small online shop's website, answering repetitive customer questions automatically and collecting leads or quote requests with automated chat flows.
What are the alternatives to Tidio?
Tools that do a similar job include Intercom, Chatbase, Manychat, Zendesk and Freshdesk. Each has its own page here with its plans, limits and prices.
Who makes Tidio?
Tidio is made by Tidio. The company was founded in 2013.
Sources
Every fact on this page comes from Tidio's own pages, read on the dates shown.
- tidio.com/pricing/ (plan prices (monthly and annual toggle), free plan limits, Lyro and Flows pricing, trial, features) read 23 September 2026
- tidio.com/about/ (founding year and place (2013, Szczecin, Poland), offices, product description) read 23 September 2026