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Tidio: pricing, features and alternatives
Live chat, ticketing and an AI agent (Lyro) for customer service
What is Tidio?
Tidio is customer service software that combines live chat, a ticketing help desk, no-code chatbots called Flows and an AI agent called Lyro. Plans are priced by the number of billable conversations handled each month, while Lyro and Flows are sold as separate add-ons. Lyro can also be added to other help desks such as Zendesk or Salesforce.
Good for
- Adding live chat and an AI agent to a small online shop's website
- Answering repetitive customer questions automatically
- Collecting leads or quote requests with automated chat flows
Key features
- Live chat and ticketing in one inbox
- Lyro AI Agent answers from uploaded FAQs, website content or imported Zendesk articles
- Flows: no-code automations for lead capture, quote requests and missed conversations
- Growth adds advanced analytics, user permissions, automatic chat assignment and macros
- Lyro is also sold as a standalone AI agent for other help desks
Limitations to know about
- Free plan is limited to 50 billable conversations a month and 100 Flows visitors
- Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations)
- Starter includes 100 billable conversations a month; Growth starts at 250
Tidio pricing
Tidio has a free plan. Starter and Growth cost $24.17 and $49.17 a month billed annually, or $29 and $59 billed monthly. Premium is priced on request.
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 50 billable conversations/month, 10 seats, live chat and ticketing |
| Starter | $29/mo billed monthly, or $24.17/mo billed annually | 100 billable conversations, live visitors list, operating hours, 10 seats |
| Growth | From $59/mo billed monthly, or from $49.17/mo billed annually; up to $349 ($290.83 annually) for 2,000 conversations | 250 to 2,000 billable conversations, advanced analytics, user permissions, automatic chat assignment, macros |
| Plus | From $300/mo plus monthly usage | Custom conversations and seats, premium support, success manager, discounted usage rates, departments, OpenAPI |
| Premium | Contact for pricing | From 3,000 Lyro AI conversations, guaranteed 50% Lyro resolution rate, pay-per-resolution billing, SSO |
Free plan limits: 50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month
Compare this free plan with the others on Free AI agent builders.
Costs on top of a plan
- Lyro AI Agent conversations: From $39 a month for 50 ($32.50 billed annually), up to $700 ($583.33) for 1,000 (a monthly quota on top of any plan; above 1,000 needs Plus or Premium)
- Flows visitors reached: From $29 a month for 2,000 ($24.17 billed annually), up to $299 ($249.17) for 100,000 (above 100,000 visitors needs a custom plan)
- No Tidio branding: $20 a month ($16.67 billed annually) (on Growth; included on Plus and Premium)
Tidio alternatives
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Chatbase
Builds AI support agents trained on a company's own content
Manychat
Automates social DMs and comment replies on Instagram, WhatsApp and more
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Voiceflow
Platform for building AI customer service agents for chat and voice
Compare Tidio with these side by side
Head to head: Tidio vs Chatbase · Tidio vs Manychat
Guides that use Tidio
Frequently asked questions
Is Tidio free?
Tidio has a free plan. 50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month. Paid plans start at $24.17/mo billed annually.
How much does Tidio cost?
Starter and Growth cost $24.17 and $49.17 a month billed annually, or $29 and $59 billed monthly. Premium is priced on request. There is also a free plan. On Starter: 100 billable conversations/month; annual billing is advertised as 2 months free. Prices as published on Tidio's pricing page on 16 October 2026.
What is Tidio used for?
Tidio is customer service software that combines live chat, a ticketing help desk, no-code chatbots called Flows and an AI agent called Lyro. People use it for adding live chat and an AI agent to a small online shop's website, answering repetitive customer questions automatically and collecting leads or quote requests with automated chat flows.
What are the alternatives to Tidio?
Tools that do a similar job include Intercom, Chatbase, Manychat, Zendesk and Freshdesk. Each has its own page here with its plans, limits and prices.
Who makes Tidio?
Tidio is made by Tidio. The company was founded in 2013.
Sources
Every fact on this page comes from Tidio's own pages, read on the dates shown.
- tidio.com/pricing/ (plan prices (monthly and annual toggle), cost calculator tiers, add-on prices, free plan limits, trial, features) read 16 October 2026
- tidio.com/about/ (founding year and place (2013, Szczecin, Poland), offices, product description) read 23 September 2026
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