Tidio vs Chatbase
Tidio or Chatbase? Here is how they compare on price, free plan, platforms and the jobs each does best, from each vendor's own pages.
| Compared on | Visit | Visit |
|---|---|---|
| What it is | Live chat, ticketing and an AI agent (Lyro) for customer service | Builds AI support agents trained on a company's own content |
| Free plan | Yes | Yes |
| Cheapest paid plan | $24.17/mo billed annually (Starter)Tidio pricing | $32/mo billed annually (Hobby)Chatbase pricing |
| What it covers | 100 billable conversations/month; annual billing is advertised as 2 months free. | 700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually. |
| Free trial | 7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade | 7-day trial of Hobby, Standard and Pro |
| Platforms | Web | Web, API |
| Integrations (vendor's figure) | Not stated | Not stated |
| Open source | No | No |
| Made by | Tidio | Chatbase Inc. |
Choose Tidio if…
- Price matters: its cheapest paid plan is $24.17/mo against $32/mo.
- The job is adding live chat and an AI agent to a small online shop's website.
- The job is answering repetitive customer questions automatically.
Choose Chatbase if…
- You need an API to build on.
- The job is creating a customer-facing AI agent for a website from existing help content.
- The job is handling first-line customer questions on WhatsApp or Slack.
Still weighing it up?
If neither is quite right, Tidio and Chatbase are also compared with their other rivals: Manychat vs Chatbase, Manychat vs Tidio and Intercom vs Zendesk.
What Tidio does
- Live chat and ticketing in one inbox
- Lyro AI Agent answers from uploaded FAQs, website content or imported Zendesk articles
- Flows: no-code automations for lead capture, quote requests and missed conversations
- Growth adds advanced analytics, user permissions, automatic chat assignment and macros
- Lyro is also sold as a standalone AI agent for other help desks
Watch out for
- Free plan is limited to 50 billable conversations a month and 100 Flows visitors
- Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations)
- Starter includes 100 billable conversations a month; Growth starts at 250
What Chatbase does
- AI agents trained on uploaded content, with training-size limits per plan
- Deploys to website chat, WhatsApp, Slack, email and voice
- AI actions per agent: 5 on Hobby, 8 on Standard, 12 on Pro
- Helpdesk, voice, telephony, outbound campaigns and API access from Standard
- Integrations include Stripe, Zendesk, Salesforce, HubSpot, Shopify, Slack and Zapier
- Choice of models from OpenAI, Anthropic, Google and others on paid plans
Watch out for
- Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity
- Each plan includes one AI agent; extra agents cost $25 per agent per month
- Removing 'Powered By Chatbase' branding is a $99/month add-on
Questions
Is Tidio or Chatbase cheaper?
On published entry prices, Tidio is cheaper: $24.17/mo billed annually (Starter) for Tidio against $32/mo billed annually (Hobby) for Chatbase. What each plan includes differs, so compare the limits too.
Do Tidio and Chatbase have free plans?
Both do. Tidio: 50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month. Chatbase: 50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity.