Tidio vs Chatbase
Tidio is live chat, ticketing and an AI agent (Lyro) for customer service. Chatbase is builds AI support agents trained on a company's own content. Here is how they compare on price, free plan, platforms and the jobs each does best, from each vendor's own pages.
| Tidio | Chatbase | |
|---|---|---|
| What it is | Live chat, ticketing and an AI agent (Lyro) for customer service | Builds AI support agents trained on a company's own content |
| Pricing | Free plan | Free plan |
| Free plan | Yes | Yes |
| Cheapest paid plan | $24.17/mo billed annually (Starter) | $32/mo billed annually (Hobby) |
| Free trial | 7-day free trial of paid plans, no credit card required | 7-day trial of Hobby, Standard and Pro |
| Platforms | Web | Web, API |
| Integrations (vendor's figure) | Not stated | Not stated |
| Open source | No | No |
| Made by | Tidio | Chatbase Inc. |
Choose Tidio if…
- Price matters: its cheapest paid plan is $24.17/mo against $32/mo.
- The job is adding live chat and an AI agent to a small online shop's website.
- The job is answering repetitive customer questions automatically.
Choose Chatbase if…
- You need an API to build on.
- The job is creating a customer-facing AI agent for a website from existing help content.
- The job is handling first-line customer questions on WhatsApp or Slack.
Still weighing it up?
If neither is quite right, see how other AI customer support tools compare: Intercom vs Zendesk.
To see one of them doing real work, read How to Set Up an AI Chatbot to Answer Customer Questions on Your Website.
What Tidio does
- Live chat and ticketing in one inbox
- Lyro AI Agent answers from uploaded FAQs, website content or imported Zendesk articles
- Flows: no-code automations for lead capture, quote requests and missed conversations
- Growth adds advanced analytics, user permissions, automatic chat assignment and macros
- Lyro is also sold as a standalone AI agent for other help desks
Watch out for
- Free plan is limited to 50 billable conversations a month and 100 Flows visitors
- Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $32.50/mo billed annually for 50 conversations)
- Starter includes 100 billable conversations a month; Growth starts at 250
What Chatbase does
- AI agents trained on uploaded content, with training-size limits per plan
- Deploys to website chat, WhatsApp, Slack, email and voice
- AI actions per agent: 5 on Hobby, 8 on Standard, 12 on Pro
- Helpdesk, voice, telephony, outbound campaigns and API access from Standard
- Integrations include Stripe, Zendesk, Salesforce, HubSpot, Shopify, Slack and Zapier
- Choice of models from OpenAI, Anthropic, Google and others on paid plans
Watch out for
- Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity
- Each plan includes one AI agent; extra agents cost $25 per agent per month
- Removing 'Powered By Chatbase' branding is a $99/month add-on
Questions
Is Tidio or Chatbase cheaper?
On published entry prices, Tidio is cheaper: $24.17/mo billed annually (Starter) for Tidio against $32/mo billed annually (Hobby) for Chatbase. What each plan includes differs, so compare the limits too.
Do Tidio and Chatbase have free plans?
Both do. Tidio: 50 billable conversations/month, 100 Flows visitors reached, 50 Lyro AI Agent conversations (one-off, lifetime). Chatbase: 50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity.