Support
Chatbase
Builds AI support agents trained on a company's own content
What is Chatbase?
Chatbase lets businesses build AI agents trained on their own content that answer customer questions and can be deployed on a website, WhatsApp, Slack, email or voice. Plans are priced by monthly message credits and team members, with higher tiers adding help desk, telephony, API access and more AI actions per agent.
Good for
- Creating a customer-facing AI agent for a website from existing help content
- Handling first-line customer questions on WhatsApp or Slack
- Giving a small team a support agent with usage capped by monthly credits
Key features
- AI agents trained on uploaded content, with training-size limits per plan
- Deploys to website chat, WhatsApp, Slack, email and voice
- AI actions per agent: 5 on Hobby, 8 on Standard, 12 on Pro
- Helpdesk, voice, telephony, outbound campaigns and API access from Standard
- Integrations include Stripe, Zendesk, Salesforce, HubSpot, Shopify, Slack and Zapier
- Choice of models from OpenAI, Anthropic, Google and others on paid plans
Limitations to know about
- Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity
- Each plan includes one AI agent; extra agents cost $25 per agent per month
- Removing 'Powered By Chatbase' branding is a $99/month add-on
Chatbase pricing
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 50 message credits/month, 1 agent, 1 member |
| Hobby | $40/mo, or $384/year billed annually | 700 message credits/month, 2 members, advanced models, integrations, 5 AI actions per agent |
| Standard | $150/mo, or $1,440/year billed annually | 4,000 message credits/month, 3 members, helpdesk, voice, telephony, API access |
| Pro | $500/mo, or $4,800/year billed annually | 15,000 message credits/month, 5 members, advanced analytics |
| Enterprise | Contact sales | Higher limits, SSO, white-labeling, audit logs, SLAs, HIPAA-eligible |
Free plan limits: 50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity
Chatbase alternatives
Voiceflow
Platform for building AI customer service agents for chat and voice
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Manychat
Automates social DMs and comment replies on Instagram, WhatsApp and more
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Head to head: Chatbase vs Tidio
Guides that use Chatbase
Frequently asked questions
Is Chatbase free?
Chatbase has a free plan. 50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity. Paid plans start at $32/mo billed annually.
How much does Chatbase cost?
Chatbase's cheapest paid plan, Hobby, costs $40 a month billed monthly and $32 a month billed annually. 700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually. There is also an enterprise plan priced on request. Prices as published on Chatbase's pricing page on 23 September 2026.
What is Chatbase used for?
Chatbase lets businesses build AI agents trained on their own content that answer customer questions and can be deployed on a website, WhatsApp, Slack, email or voice. People use it for creating a customer-facing AI agent for a website from existing help content, handling first-line customer questions on WhatsApp or Slack and giving a small team a support agent with usage capped by monthly credits.
What are the alternatives to Chatbase?
Tools that do a similar job include Voiceflow, Tidio, Intercom, Manychat and Zendesk. Each has its own page here with its plans, limits and prices.
Who makes Chatbase?
Chatbase is made by Chatbase Inc..
Sources
Every fact on this page comes from Chatbase Inc.'s own pages, read on the dates shown.
- chatbase.co/pricing (plan prices (monthly and yearly toggle), credits, limits, add-ons, trial, integrations, models) read 23 September 2026
- chatbase.co/ (product description, channels, legal name) read 23 September 2026