Freshdesk: pricing, features and alternatives
Freshworks help desk with ticketing, a knowledge base and Freddy AI
What is Freshdesk?
Freshdesk is Freshworks' customer support help desk, covering ticketing, a shared inbox, a customer portal and knowledge base, and reporting. Every plan includes the Freddy AI Agent, with 500 free sessions once per account and more sold in packs of 100. Higher plans add multilingual support, custom dashboards and skill-based routing; the Freddy AI Copilot is a paid add-on.
Good for
- Managing customer emails as tickets in a shared inbox
- Publishing a self-service knowledge base and customer portal
- Trying an AI agent on common questions using the included sessions
Key features
- Ticketing, shared inbox, customer portal and knowledge base on all plans
- Freddy AI Agent on all plans; extra sessions $49 per 100
- Freddy AI Copilot add-on on Pro and Enterprise
- Freddy AI Insights and skill-based routing on Enterprise
- Day passes for occasional agents ($2 to $12 per pass, by plan)
Limitations to know about
- No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
- Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
- The 500 free AI Agent sessions come once per account; more cost $49 per 100
Freshdesk pricing
Freshdesk has no free plan. It offers a 14-day free trial with access to the Enterprise plan, no credit card required. Growth, Pro and Enterprise cost $19 to $89 per agent a month billed annually, or $23 to $107 billed monthly.
| Plan | Price | What you get |
|---|---|---|
| Growth | $23/agent/month, or $19/agent/month billed annually | Freddy AI Agent (500 free sessions once per account), ticketing, shared inbox, customer portal and knowledge base |
| Pro | $66/agent/month, or $55/agent/month billed annually | Multilingual help desk, custom dashboards, intelligent routing, multiple SLA policies |
| Enterprise | $107/agent/month, or $89/agent/month billed annually | Freddy AI Insights, skill-based routing, sandbox, audit logs, IP whitelisting |
What a team pays: For a team of five on Growth: $95 a month billed annually ($1,140 a year), or $115 billed monthly.
Costs on top of a plan
- Freddy AI Agent sessions: $49 per 100 sessions (every plan; the first 500 sessions are free once per account)
- Freddy AI Copilot: $29 per agent a month billed annually, or $35 billed monthly (Pro and Enterprise only)
- Day passes for occasional agents: $2 a pass on Growth, $7 on Pro, $12 on Enterprise (every plan includes 3 free day passes)
- Connector app tasks: $80 per 5,000 tasks (used when pre-built connector apps sync data or run workflows)
Freshdesk alternatives
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Intercom
Customer service helpdesk with a built-in AI agent, Fin
HubSpot
CRM platform with free tools plus paid marketing, sales and service hubs
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Voiceflow
Platform for building AI customer service agents for chat and voice
Compare Freshdesk with these side by side
Head to head: Freshdesk vs Zendesk
Frequently asked questions
Is Freshdesk free?
No, Freshdesk does not have a free plan. It offers a 14-day free trial with access to the Enterprise plan, no credit card required. Paid plans start at $19/agent/mo billed annually.
How much does Freshdesk cost?
Growth, Pro and Enterprise cost $19 to $89 per agent a month billed annually, or $23 to $107 billed monthly. On Growth: cheapest plan; includes the Freddy AI Agent with 500 free sessions once per account. Prices as published on Freshdesk's pricing page on 16 October 2026.
What plans does Freshdesk offer?
Freshdesk sells three paid plans, Growth, Pro and Enterprise, each charged per agent and billed monthly, quarterly, half-yearly or annually. Every new account starts with a 14-day trial. After it, you can buy a plan or, on Freshdesk but not Freshdesk Omni, switch to the Free Program, which costs nothing for 6 months and allows two agents. Freshdesk Omni, the multichannel product, has its own Growth, Pro and Enterprise plans.
What is Freshdesk used for?
Freshdesk is Freshworks' customer support help desk, covering ticketing, a shared inbox, a customer portal and knowledge base, and reporting. People use it for managing customer emails as tickets in a shared inbox, publishing a self-service knowledge base and customer portal and trying an AI agent on common questions using the included sessions.
What are the alternatives to Freshdesk?
Tools that do a similar job include Zendesk, Intercom, HubSpot, Tidio and Chatbase. Each has its own page here with its plans, limits and prices.
Who makes Freshdesk?
Freshdesk is made by Freshworks Inc., based in San Mateo, California, US. The company was founded in 2010.
Sources
Every fact on this page comes from the pages below, read on the dates shown: Freshworks Inc.'s own pages first, and a named public reference where they are silent.
- freshworks.com/freshdesk/pricing/ (plan prices (annual and monthly toggle), AI inclusion and add-ons, day passes, trial, features) read 16 October 2026
- freshworks.com/company/about/ (legal name) read 23 September 2026
- en.wikipedia.org/wiki/Freshworks (founding year and headquarters) read 23 September 2026
- freshworks.com/freshdesk/signup/ (free trial terms (no credit card)) read 16 October 2026
- support.freshdesk.com/support/solutions/articles/50000011778-understanding-freshdesk-pricing-plans (plans, billing cycles, Free Program after the trial) read 16 October 2026
- support.freshdesk.com/support/solutions/articles/50000010099-explore-freshdesk-free-program-freshdesk-only- (Free Program plan terms (6 months, two agents)) read 16 October 2026
- support.freshdesk.com/support/solutions/articles/50000011515 (Freddy AI add-on pricing (session packs, Copilot)) read 16 October 2026
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