Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
What is Freshdesk?
Freshdesk is Freshworks' customer support help desk, covering ticketing, a shared inbox, a customer portal and knowledge base, and reporting. Every plan includes the Freddy AI Agent with the first 500 sessions included, and more sessions are sold in packs of 100. Higher plans add multilingual support, custom dashboards and skill-based routing; the Freddy AI Copilot is a paid add-on.
Good for
- Managing customer emails as tickets in a shared inbox
- Publishing a self-service knowledge base and customer portal
- Trying an AI agent on common questions using the included sessions
Key features
- Ticketing, shared inbox, customer portal and knowledge base on all plans
- Freddy AI Agent on all plans; extra sessions $49 per 100
- Freddy AI Copilot add-on at $29/agent/month on Pro and Enterprise
- Freddy AI Insights and skill-based routing on Enterprise
- Day passes for occasional agents ($2 to $12 per pass, by plan)
Limitations to know about
- No free plan is listed; the 14-day trial gives Enterprise-level access and the account is suspended if you do not buy
- Freddy AI Copilot is not offered on Growth and costs $29/agent/month on Pro and Enterprise
- AI Agent sessions beyond the first 500 cost $49 per 100
Freshdesk pricing
| Plan | Price | What you get |
|---|---|---|
| Growth | $23/agent/mo billed monthly, or $19 billed annually | Freddy AI Agent (first 500 sessions), ticketing, shared inbox, customer portal and knowledge base |
| Pro | $66/agent/mo billed monthly, or $55 billed annually | Multilingual help desk, custom dashboards, intelligent routing, multiple SLA policies |
| Enterprise | $107/agent/mo billed monthly, or $89 billed annually | Freddy AI Insights, skill-based routing, sandbox, audit logs, IP whitelisting |
Freshdesk alternatives
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Intercom
Customer service helpdesk with a built-in AI agent, Fin
HubSpot
CRM platform with free tools plus paid marketing, sales and service hubs
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Voiceflow
Platform for building AI customer service agents for chat and voice
Frequently asked questions
Is Freshdesk free?
No, Freshdesk does not have a free plan. It offers a 14-day free trial with access to the Enterprise plan. Paid plans start at $19/user/mo billed annually.
How much does Freshdesk cost?
Freshdesk's cheapest paid plan, Growth, costs $23 a month billed monthly and $19 a month billed annually. Cheapest self-serve plan; includes Freddy AI Agent (first 500 sessions). There is also an enterprise plan priced on request. Prices as published on Freshdesk's pricing page on 23 September 2026.
What is Freshdesk used for?
Freshdesk is Freshworks' customer support help desk, covering ticketing, a shared inbox, a customer portal and knowledge base, and reporting. People use it for managing customer emails as tickets in a shared inbox, publishing a self-service knowledge base and customer portal and trying an AI agent on common questions using the included sessions.
What are the alternatives to Freshdesk?
Tools that do a similar job include Zendesk, Intercom, HubSpot, Tidio and Chatbase. Each has its own page here with its plans, limits and prices.
Who makes Freshdesk?
Freshdesk is made by Freshworks Inc., based in San Mateo, California, US. The company was founded in 2010.
Sources
Every fact on this page comes from Freshworks Inc.'s own pages, read on the dates shown.
- freshworks.com/freshdesk/pricing/ (plan prices (annual and monthly toggle), AI inclusion and add-ons, trial, features) read 23 September 2026
- freshworks.com/company/about/ (legal name) read 23 September 2026
- en.wikipedia.org/wiki/Freshworks (company.founded and company.hq only (not stated on vendor pages checked)) read 23 September 2026