Front: pricing, features and alternatives
Shared inbox and ticketing platform for customer-facing teams, with AI as paid add-ons
What is Front?
Front is a customer operations platform that combines shared inboxes, ticketing and a knowledge base in one workspace, aimed at B2B teams. Pricing is per seat across three plans, with the figures shown for annual billing. Its Autopilot AI is charged per conversation and Copilot is a per-seat add-on except on the top plan.
Good for
- B2B teams that run support and account work from shared email inboxes
- Teams that want to keep an email-style workflow with ticket tracking
Key features
- Shared inboxes with ticketing
- Knowledge base
- Automation rules and macros
- Autopilot AI agent billed per conversation
- Copilot assistant for agents
Limitations to know about
- Starter supports only one channel type; omnichannel needs Professional
- AI is extra: Autopilot per conversation, Copilot $20 per seat except on Enterprise
- Monthly-billing prices are not shown on the pricing page
Front pricing
Front has no free plan. It offers a 14-day free trial with Professional features, no credit card needed. Starter, Professional and Enterprise cost $25 to $105 per seat a month billed annually.
| Plan | Price | What you get |
|---|---|---|
| Starter | $25/seat/month, billed annually | Up to 10 seats, one channel type, shared inbox and ticketing, up to 10 automation rules, 1 workspace |
| Professional | $65/seat/month, billed annually | Up to 50 seats, omnichannel, macros, up to 20 automation rules, up to 5 workspaces, SSO and SCIM |
| Enterprise | $105/seat/month, billed annually | AI routing and tagging, unlimited rules and workspaces, custom roles and reports, Copilot included |
What a team pays: For a team of five on Starter: $125 a month billed annually ($1,500 a year).
Costs on top of a plan
- Autopilot (AI): From $0.39 per conversation (Add-on on all plans)
- Copilot (AI): $20/seat/month (Add-on for Starter and Professional; included in Enterprise)
- API rate limit increase: $200 per 100 requests/min per month (All plans)
Front alternatives
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Help Scout
Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Chatbase
Builds AI support agents trained on a company's own content
Frequently asked questions
Is Front free?
No, Front does not have a free plan. It offers a 14-day free trial with Professional features, no credit card needed. Paid plans start at $25/seat/mo billed annually.
How much does Front cost?
Starter, Professional and Enterprise cost $25 to $105 per seat a month billed annually. On Starter: shown with annual billing selected; the page lists no monthly-billing prices. Single channel type only; up to 10 seats. Prices as published on Front's pricing page on 7 November 2026.
What is Front used for?
Front is a customer operations platform that combines shared inboxes, ticketing and a knowledge base in one workspace, aimed at B2B teams. People use it for b2B teams that run support and account work from shared email inboxes and teams that want to keep an email-style workflow with ticket tracking.
What are the alternatives to Front?
Tools that do a similar job include Zendesk, Help Scout, Freshdesk, Intercom and Tidio. Each has its own page here with its plans, limits and prices.
Who makes Front?
Front is made by Front. The company was founded in 2013.
Sources
Every fact on this page comes from Front's own pages, read on the dates shown.
- front.com/pricing (pricing: plan prices with annual billing, trial, AI add-ons, seat limits) read 7 November 2026
- front.com/about (company founding year, product description, integrations claim) read 7 November 2026
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