Gorgias: pricing, features and alternatives
Help desk and AI agent for ecommerce stores, priced by tickets a month rather than by seat
What is Gorgias?
Gorgias is a help desk for online stores that connects to Shopify, BigCommerce, Magento and WooCommerce so agents see orders inside a ticket. Plans are priced by the number of tickets a month, not per agent, with a per-ticket overage. An AI Agent add-on is charged per automated interaction, and each one also counts as a ticket.
Good for
- Online stores that handle order questions by ticket
- Teams with several agents but modest ticket volume, since seats are not the unit
Key features
- Ticket view with store order data for Shopify, BigCommerce, Magento and WooCommerce
- Channels: email, chat, SMS, voice, social, contact form
- Flows, Rules and Quick Responses automation
- AI Agent add-on, $0.90 per automated interaction on annual contracts
- Multi-store support and revenue analytics on higher plans
Limitations to know about
- Costs scale with ticket volume; overage is $0.36 to $0.40 per extra ticket
- AI Agent is billed per interaction ($1.00 on monthly contracts, $1.50 above the plan allowance) and each also counts as a ticket
- Voice and SMS are add-ons with volume-based pricing not shown on the page
Gorgias pricing
Gorgias has no free plan. It offers a 7-day free trial with all features, no payment details needed. Starter, Basic, Pro and Advanced cost $10 to $900 a month. Enterprise is priced on request.
| Plan | Price | What you get |
|---|---|---|
| Starter | $10/month (monthly billing only) | 50 tickets a month, $0.40 per extra ticket, 30 AI interactions included |
| Basic | $60/month, or $50/month billed annually | 300 tickets a month, $0.40 per extra ticket, 30 AI interactions included |
| Pro | $360/month, or $300/month billed annually | 2,000 tickets a month, $0.36 per extra ticket, 190 AI interactions included |
| Advanced | $900/month, or $750/month billed annually | 5,000 tickets a month, $0.36 per extra ticket, 530 AI interactions included |
| Enterprise | Custom quote | Over 5,000 conversations a month, custom limits |
Gorgias alternatives
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Freshdesk
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Help Scout
Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Chatbase
Builds AI support agents trained on a company's own content
Frequently asked questions
Is Gorgias free?
No, Gorgias does not have a free plan. It offers a 7-day free trial with all features, no payment details needed. Paid plans start at $10/mo.
How much does Gorgias cost?
Starter, Basic, Pro and Advanced cost $10 to $900 a month. Enterprise is priced on request. On Starter: 50 tickets a month included, monthly billing only; priced by tickets, not seats. Prices as published on Gorgias's pricing page on 7 November 2026.
What is Gorgias used for?
Gorgias is a help desk for online stores that connects to Shopify, BigCommerce, Magento and WooCommerce so agents see orders inside a ticket. People use it for online stores that handle order questions by ticket and teams with several agents but modest ticket volume, since seats are not the unit.
What are the alternatives to Gorgias?
Tools that do a similar job include Zendesk, Freshdesk, Help Scout, Tidio and Intercom. Each has its own page here with its plans, limits and prices.
Who makes Gorgias?
Gorgias is made by Gorgias.
Sources
Every fact on this page comes from Gorgias's own pages, read on the dates shown.
- gorgias.com/pricing (pricing: ticket-based plans, overage, AI Agent charges, trial, features) read 7 November 2026
- gorgias.com/ (product description, ecommerce platforms, integrations claim) read 7 November 2026
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