LiveChat: pricing, features and alternatives
Live chat software for websites and online stores, priced per user, with AI reply tools
What is LiveChat?
LiveChat is live chat software for websites with a shared inbox, ticketing, customer details and reporting, plus an AI agent and AI reply suggestions. It is made by Text, Inc. Two paid plans are priced per user, cheaper when billed annually, and every person answering chats needs a seat. A sister product, HelpDesk, is sold separately.
Good for
- Online stores and SaaS sites that sell or support through chat
- Small teams that need a chat tool with a short learning curve
Key features
- Live chat widget and omnichannel inbox
- Ticketing and workflow automation
- AI Agent with monthly resolution allowance
- AI reply suggestions per user
- Shopify selling in chat
Limitations to know about
- Every person answering chats needs a paid seat
- AI resolutions are capped per month (10 on Essential, 200 on Growth); extra packs cost $49.50 per 50
- No free plan
LiveChat pricing
LiveChat has no free plan. It offers a 14-day free trial, no credit card needed. Essential and Growth cost $19 and $79 per user a month billed annually, or $25 and $99 billed monthly. Enterprise is priced on request.
| Plan | Price | What you get |
|---|---|---|
| Essential | $25/user/month, or $19/user/month billed annually | Chat, inbox, ticketing, workflow automation, 1 AI Agent, 10 AI resolutions a month, 60 days of chat history |
| Growth | $99/user/month, or $79/user/month billed annually | Adds chat supervision, unlimited chat history, 10 AI Agents, 200 AI resolutions a month, team performance reports |
| Enterprise | Custom pricing | Custom AI Agents, SSO, audit logs, SOC 2 Type 2, SLAs, white-label widget |
What a team pays: For a team of five on Essential: $95 a month billed annually ($1,140 a year), or $125 billed monthly.
Costs on top of a plan
- Extra AI resolutions package (50): $49.50
- 100,000 API calls package: $29.50
LiveChat alternatives
Crisp
Website chat and shared inbox with a free plan, priced per workspace rather than per agent
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Intercom
Customer service helpdesk with a built-in AI agent, Fin
Help Scout
Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Chatbase
Builds AI support agents trained on a company's own content
Frequently asked questions
Is LiveChat free?
No, LiveChat does not have a free plan. It offers a 14-day free trial, no credit card needed. Paid plans start at $19/user/mo billed annually.
How much does LiveChat cost?
Essential and Growth cost $19 and $79 per user a month billed annually, or $25 and $99 billed monthly. Enterprise is priced on request. On Essential: annual billing is $228 per user a year; includes 1 AI Agent and 10 AI resolutions a month. Prices as published on LiveChat's pricing page on 7 November 2026.
What is LiveChat used for?
LiveChat is live chat software for websites with a shared inbox, ticketing, customer details and reporting, plus an AI agent and AI reply suggestions. People use it for online stores and SaaS sites that sell or support through chat and small teams that need a chat tool with a short learning curve.
What are the alternatives to LiveChat?
Tools that do a similar job include Crisp, Tidio, Intercom, Help Scout and Zendesk. Each has its own page here with its plans, limits and prices.
Who makes LiveChat?
LiveChat is made by Text, based in Wrocław, Poland. The company was founded in 2002.
Sources
Every fact on this page comes from the pages below, read on the dates shown: Text's own pages first, and a named public reference where they are silent.
- livechat.com/pricing/ (pricing: plan prices monthly and annual, AI limits, add-ons, trial) read 7 November 2026
- livechat.com/about/ (product description, integrations claim, Text, Inc. copyright holder) read 7 November 2026
- en.wikipedia.org/wiki/LiveChat_Software (company founded year and headquarters) read 7 November 2026
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