Crisp: pricing, features and alternatives
Website chat and shared inbox with a free plan, priced per workspace rather than per agent
What is Crisp?
Crisp is customer support software that started as a website chat widget and now includes a shared inbox, knowledge base, ticketing and an AI agent called Hugo. Plans are priced per workspace with a set number of agent seats, from a free plan for two seats up to Plus. Each paid plan includes a small amount of AI credit.
Good for
- Small teams that want live chat on a website for free
- Teams that prefer a flat workspace price over per-agent pricing
Key features
- Website chat widget and shared inbox
- Omnichannel inbox with WhatsApp, Instagram DMs and SMS from Essentials
- Knowledge base and workflow automation
- Hugo AI agent with included AI credit
- Chat SDKs and mobile apps
Limitations to know about
- Free plan limited to 2 seats and 100 customer profiles
- Extra agents cost $10 a month, but the page does not say which plans this covers
- What happens after included AI credit runs out is not stated
Crisp pricing
Crisp has a free plan. Mini, Essentials and Plus cost $45 to $295 a month. Enterprise is priced on request.
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 2 agent seats, 100 customer profiles, chat widget, shared inbox |
| Mini | $45/month per workspace | 4 agent seats, 5,000 profiles, shared email inbox, custom email domain, chat triggers, $5 of AI credit (about 90 automated conversations) |
| Essentials | $95/month per workspace | 10 agent seats, 50,000 profiles, omnichannel inbox, workflow builder, AI chatbot, knowledge base, $25 of AI credit |
| Plus | $295/month per workspace | 20+ agent seats, 200,000 profiles, ticketing, white labelling, unlimited task automations, $75 of AI credit |
| Enterprise | Custom pricing | Dedicated onboarding and custom SLA; demo request |
Free plan limits: 2 agent seats and 100 customer profiles; website chat widget, shared inbox and mobile apps
Crisp alternatives
Tidio
Live chat, ticketing and an AI agent (Lyro) for customer service
Intercom
Customer service helpdesk with a built-in AI agent, Fin
LiveChat
Live chat software for websites and online stores, priced per user, with AI reply tools
Zendesk
Customer service software with ticketing, messaging, voice and AI agents
Chatbase
Builds AI support agents trained on a company's own content
Voiceflow
Platform for building AI customer service agents for chat and voice
Frequently asked questions
Is Crisp free?
Crisp has a free plan. 2 agent seats and 100 customer profiles; website chat widget, shared inbox and mobile apps. Paid plans start at $45/mo.
How much does Crisp cost?
Mini, Essentials and Plus cost $45 to $295 a month. Enterprise is priced on request. There is also a free plan. On Mini: per workspace, monthly billing; includes 4 agent seats and 5,000 customer profiles. Annual prices are not on the page. Prices as published on Crisp's pricing page on 7 November 2026.
What is Crisp used for?
Crisp is customer support software that started as a website chat widget and now includes a shared inbox, knowledge base, ticketing and an AI agent called Hugo. People use it for small teams that want live chat on a website for free and teams that prefer a flat workspace price over per-agent pricing.
What are the alternatives to Crisp?
Tools that do a similar job include Tidio, Intercom, LiveChat, Zendesk and Chatbase. Each has its own page here with its plans, limits and prices.
Who makes Crisp?
Crisp is made by Crisp, based in Nantes, France. The company was founded in 2015.
Sources
Every fact on this page comes from Crisp's own pages, read on the dates shown.
- crisp.chat/en/pricing/ (pricing: workspace plans, seats, profiles, AI credits, trial) read 7 November 2026
- crisp.chat/en/about/ (company founding year and headquarters, product description) read 7 November 2026
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