Tidio vs Chatbase vs Voiceflow

Written head to head: Tidio vs Chatbase, with when to choose each side.

Compared on	Tidio Free plan · from $24.17/mo VisitRemove	Chatbase Free plan · from $32/mo VisitRemove	Voiceflow See pricing VisitRemove
What it is	Live chat, ticketing and an AI agent (Lyro) for customer service	Builds AI support agents trained on a company's own content	Platform for building AI customer service agents for chat and voice
Free plan	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month	50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity	No
Cheapest paid plan	$24.17/mo billed annually (Starter)Tidio pricing	$32/mo billed annually (Hobby)Chatbase pricing	Not publishedVoiceflow pricing
What it covers	100 billable conversations/month; annual billing is advertised as 2 months free.	700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.	Not stated
Free trial	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade	7-day trial of Hobby, Standard and Pro	Free trial, no credit card required (offered on the agencies and partners track)
Platforms	Web	Web, API	Web
Integrations (vendor's figure)	Not stated	Not stated	Not stated
Open source	No	No	No
Good for	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows	Creating a customer-facing AI agent for a website from existing help content Handling first-line customer questions on WhatsApp or Slack Giving a small team a support agent with usage capped by monthly credits	Building a voice or chat support agent that follows set business rules Agencies building AI agents and handing them over to client businesses Testing and monitoring agent conversations before and after launch
Watch out for	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250	Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity Each plan includes one AI agent; extra agents cost $25 per agent per month Removing 'Powered By Chatbase' branding is a $99/month add-on	Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab The Free plan (per docs) has limited features and a one-time credit grant that does not renew Single sign-on and private cloud hosting are Enterprise features
Made by	Tidio	Chatbase Inc.	Voiceflow, Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.