Manychat vs Tidio vs Voiceflow

Written head to head: Manychat vs Tidio, with when to choose each side.

Compared on	Manychat Free plan · from $14/mo VisitRemove	Tidio Free plan · from $24.17/mo VisitRemove	Voiceflow See pricing VisitRemove
What it is	Automates social DMs and comment replies on Instagram, WhatsApp and more	Live chat, ticketing and an AI agent (Lyro) for customer service	Platform for building AI customer service agents for chat and voice
Free plan	25 Active Contacts per month, 1 user, up to 4 live automations, any 2 channels from Instagram, TikTok, Facebook Messenger and Telegram (no WhatsApp, SMS or email), Manychat branding; no credit card required	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month	No
Cheapest paid plan	$14/mo billed annually (Essential)Manychat pricing	$24.17/mo billed annually (Starter)Tidio pricing	Not publishedVoiceflow pricing
What it covers	250 Active Contacts a month included, then a fee per extra contact; $168 billed annually.	100 billable conversations/month; annual billing is advertised as 2 months free.	Not stated
Free trial	14-day free trial of Essential or Pro (none on Business or Advanced); a saved card is required and the plan renews unless you cancel	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade	Free trial, no credit card required (offered on the agencies and partners track)
Platforms	Web	Web	Web
Integrations (vendor's figure)	Not stated	Not stated	Not stated
Open source	No	No	No
Good for	Replying automatically to Instagram comments and direct messages Collecting email addresses from social media followers Managing messages from several social channels in one inbox	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows	Building a voice or chat support agent that follows set business rules Agencies building AI agents and handing them over to client businesses Testing and monitoring agent conversations before and after launch
Watch out for	Free plan: 25 active contacts a month, 2 channels and up to 4 active automations, with Manychat branding Each plan includes a set number of active contacts; contacts above that cost $0.004 to $0.10 each, by plan WhatsApp, SMS and email start on Pro; unlimited channels start on Business	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250	Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab The Free plan (per docs) has limited features and a one-time credit grant that does not renew Single sign-on and private cloud hosting are Enterprise features
Made by	Manychat, Inc.	Tidio	Voiceflow, Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.