LiveChat vs Crisp vs Tidio vs Intercom

Compared on	L LiveChat Free trial · from $19/user/mo VisitRemove	C Crisp Free plan · from $45/mo VisitRemove	Tidio Free plan · from $24.17/mo VisitRemove	Intercom Free trial · from $19/seat/mo VisitRemove
What it is	Live chat software for websites and online stores, priced per user, with AI reply tools	Website chat and shared inbox with a free plan, priced per workspace rather than per agent	Live chat, ticketing and an AI agent (Lyro) for customer service	Customer service helpdesk with a built-in AI agent, Fin
Free plan	No	2 agent seats and 100 customer profiles; website chat widget, shared inbox and mobile apps	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month	No
Cheapest paid plan	$19/user/mo billed annually (Essential)LiveChat pricing	$45/mo (Mini)Crisp pricing	$24.17/mo billed annually (Starter)Tidio pricing	$19/seat/mo billed annually (Essential)Intercom pricing
What it covers	Annual billing is $228 per user a year; includes 1 AI Agent and 10 AI resolutions a month.	Per workspace, monthly billing; includes 4 agent seats and 5,000 customer profiles. Annual prices are not on the page.	100 billable conversations/month; annual billing is advertised as 2 months free.	Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trial	14-day free trial, no credit card needed	14-day free trial of all plans, no card required according to the page footer	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade	14-day free trial, no credit card required; includes all features, Fin and add-ons
Platforms	Web	Web	Web	Web
Integrations (vendor's figure)	more than 200 tools	Not stated	Not stated	Not stated
Open source	No	No	No	No
Good for	Online stores and SaaS sites that sell or support through chat Small teams that need a chat tool with a short learning curve	Small teams that want live chat on a website for free Teams that prefer a flat workspace price over per-agent pricing	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows	Answering routine customer questions automatically before they reach support staff Running a shared support inbox and help centre for a small support team Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for	Every person answering chats needs a paid seat AI resolutions are capped per month (10 on Essential, 200 on Growth); extra packs cost $49.50 per 50 No free plan	Free plan limited to 2 seats and 100 customer profiles Extra agents cost $10 a month, but the page does not say which plans this covers What happens after included AI credit runs out is not stated	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250	No free plan; a 14-day free trial is offered Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes) Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made by	Text	Crisp	Tidio	Fin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.