Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.
50 tickets a month included, monthly billing only; priced by tickets, not seats.
Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Cheapest plan; includes the Freddy AI Agent with 500 free sessions once per account.
Free trial
7-day free trial with all features, no payment details needed
14-day free trial of Suite Professional (Copilot included in the trial)
14-day free trial with access to the Enterprise plan, no credit card required
Platforms
Web
Web
Web
Integrations (vendor's figure)
300+ integrations
1,800+ apps, partners, and integrations
Not stated
Open source
No
No
No
Good for
Online stores that handle order questions by ticket
Teams with several agents but modest ticket volume, since seats are not the unit
Handling customer emails as tracked tickets in a small support team
Combining chat, messaging and phone support in one queue
Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Managing customer emails as tickets in a shared inbox
Publishing a self-service knowledge base and customer portal
Trying an AI agent on common questions using the included sessions
Watch out for
Costs scale with ticket volume; overage is $0.36 to $0.40 per extra ticket
AI Agent is billed per interaction ($1.00 on monthly contracts, $1.50 above the plan allowance) and each also counts as a ticket
Voice and SMS are add-ons with volume-based pricing not shown on the page
No free plan; the 14-day trial runs on Suite Professional
Support Team is email-focused; messaging, live chat and telephony need a Suite plan
Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
The 500 free AI Agent sessions come once per account; more cost $49 per 100
Made by
Gorgias
Zendesk
Freshworks Inc.
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
