Chatbase vs Tidio vs Intercom

Written head to head: Tidio vs Chatbase, with when to choose each side.

Compared on	Chatbase Free plan · from $32/mo VisitRemove	Tidio Free plan · from $24.17/mo VisitRemove	Intercom Free trial · from $19/seat/mo VisitRemove
What it is	Builds AI support agents trained on a company's own content	Live chat, ticketing and an AI agent (Lyro) for customer service	Customer service helpdesk with a built-in AI agent, Fin
Free plan	50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month	No
Cheapest paid plan	$32/mo billed annually (Hobby)Chatbase pricing	$24.17/mo billed annually (Starter)Tidio pricing	$19/seat/mo billed annually (Essential)Intercom pricing
What it covers	700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.	100 billable conversations/month; annual billing is advertised as 2 months free.	Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trial	7-day trial of Hobby, Standard and Pro	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade	14-day free trial, no credit card required; includes all features, Fin and add-ons
Platforms	Web, API	Web	Web
Integrations (vendor's figure)	Not stated	Not stated	Not stated
Open source	No	No	No
Good for	Creating a customer-facing AI agent for a website from existing help content Handling first-line customer questions on WhatsApp or Slack Giving a small team a support agent with usage capped by monthly credits	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows	Answering routine customer questions automatically before they reach support staff Running a shared support inbox and help centre for a small support team Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for	Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity Each plan includes one AI agent; extra agents cost $25 per agent per month Removing 'Powered By Chatbase' branding is a $99/month add-on	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250	No free plan; a 14-day free trial is offered Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes) Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made by	Chatbase Inc.	Tidio	Fin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.