Square launches an AI voice kiosk for customer orders
By Automate Basics, written with AI from The Verge's original
Square has launched a touchscreen ordering kiosk that lets customers talk to AI about a seller’s menu, including changes to an order. The Verge reports that it is available to businesses with Square Plus or Premium.
What changed
Square says its new Square Kiosk lets customers speak to an AI while placing an order. According to The Verge, customers can ask about menu items and request changes or substitutions instead of relying only on the touchscreen. Square says the voice system responds during the conversation and uses the seller’s menu to answer.
The kiosk also has a 21.5-inch touchscreen. Square says it can greet someone who approaches, using presence detection. Customers can pay through a contactless reader or a card slot. For a business that already offers self-service ordering, the notable change is the option for customers to explain what they want aloud.
Who can use Square Kiosk, and what does it cost?
Square Kiosk is available to businesses with a Square Plus or Premium subscription, The Verge reports. The hardware starts at $1,999, with a $99 monthly software fee for each device. The source does not say whether those amounts include other costs a business might face, so they should not be treated as a complete operating budget.
The product is aimed at sellers whose customers order from a menu at a kiosk. Its voice feature may be most relevant when customers have questions or want to change an item before paying. The Verge does not specify which kinds of businesses can use it or where it is available.
How do I try Square Kiosk at work?
A first test for Square Kiosk would be an order that requires a question, a substitution and a change before payment. Those are the interactions Square says its voice system supports. Compare what the kiosk understood with what the customer asked for, especially whether the final order reflects each requested change.
Check the payment stage separately. The Verge reports that the device accepts contactless payments and cards through a slot, but it does not describe the full ordering or checkout process. A trial should therefore focus on whether customers can get an accurate order from their own menu and tell when it is ready to pay.
Frequently asked questions
Can customers change an order by speaking to Square Kiosk?
Square says customers can ask questions and request modifications or substitutions while speaking to the kiosk’s AI. The Verge reports that the system uses the seller’s menu. The source does not establish how accurately it handles every possible request, so businesses should check the resulting order.
What do businesses need to buy Square Kiosk?
The Verge reports that Square Kiosk is available to businesses with a Square Plus or Premium subscription. The hardware starts at $1,999, and the software costs $99 per device each month. The source does not give further details about setup costs or geographic availability.
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Written with AI from The Verge's original and published after automatic checks: every figure here appears in the original, and no sentence is copied from it. The picture is AI-generated. The original is the authority.
Source: Square’s new kiosk lets you talk to AI for help with your order, The Verge, 14 Oct 2026.