Zoho Desk vs Zendesk

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.

Compared on	Zoho Desk Free plan · from ₹420/user/mo Visit Remove	Zendesk Free trial · from $19/agent/mo Visit Remove
What it is	Help desk software with email, chat, phone and AI agents, priced per user in a tiered plan ladder	Customer service software with ticketing, messaging, voice and AI agents
Free plan	Three user licenses with email ticketing; the page says these three users are not included after upgrading to a paid plan	No
Cheapest paid plan	₹420/user/mo billed annually (Express)Zoho Desk pricing	$19/agent/mo billed annually (Support Team)Zendesk pricing
What it covers	Billed annually; the pricing page we read showed rupee prices only and no monthly-billing prices.	Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Free trial	15-day free trial on any plan, no credit card needed; the account reverts to the Free plan afterwards	14-day free trial of Suite Professional (Copilot included in the trial)
Platforms	Web	Web
Integrations (vendor's figure)	360+ apps	1,800+ apps, partners, and integrations
Open source	No	No
Good for	Teams already using other Zoho products Small teams that want a free three-user starting point	Handling customer emails as tracked tickets in a small support team Combining chat, messaging and phone support in one queue Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Watch out for	Generative AI on Express needs your own OpenAI or DeepSeek key Light agents cost ₹345 a month each on Professional and Enterprise Monthly-billing prices and USD prices were not shown on the page we read	No free plan; the 14-day trial runs on Suite Professional Support Team is email-focused; messaging, live chat and telephony need a Suite plan Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Made by	Zoho	Zendesk

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

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