Zendesk vs Tidio

Compared on	Zendesk Free trial · from $19/agent/mo VisitRemove	Tidio Free plan · from $24.17/mo VisitRemove
What it is	Customer service software with ticketing, messaging, voice and AI agents	Live chat, ticketing and an AI agent (Lyro) for customer service
Free plan	No	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month
Cheapest paid plan	$19/agent/mo billed annually (Support Team)Zendesk pricing	$24.17/mo billed annually (Starter)Tidio pricing
What it covers	Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.	100 billable conversations/month; annual billing is advertised as 2 months free.
Free trial	14-day free trial of Suite Professional (Copilot included in the trial)	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade
Platforms	Web	Web
Integrations (vendor's figure)	1,800+ apps, partners, and integrations	Not stated
Open source	No	No
Good for	Handling customer emails as tracked tickets in a small support team Combining chat, messaging and phone support in one queue Resolving common questions with an AI agent that is billed only for requests it resolves without a human	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows
Watch out for	No free plan; the 14-day trial runs on Suite Professional Support Team is email-focused; messaging, live chat and telephony need a Suite plan Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250
Made by	Zendesk	Tidio

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.