Automate Basics

Zendesk vs HubSpot

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
Zendesk

Free trial · from $19/agent/mo

HubSpot

Free plan · from $7/seat/mo

What it isCustomer service software with ticketing, messaging, voice and AI agentsCRM platform with free tools plus paid marketing, sales and service hubs
Free planNoUp to 2 users, 1,000 contacts, 1 million records across other standard objects; no time limit; no credit card required
Cheapest paid plan$19/agent/mo billed annually (Support Team)Zendesk pricing$7/seat/mo (Starter Customer Platform)HubSpot pricing
What it coversCheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.'Starts at' price offered for a limited time to new customers, with the $20/mo/seat list price struck through (shown for both monthly and annual billing); includes 500 HubSpot Credits.
Free trial14-day free trial of Suite Professional (Copilot included in the trial)None stated
PlatformsWebWeb
Integrations (vendor's figure)1,800+ apps, partners, and integrationsOver 2,000 apps and web services
Open sourceNoNo
Good for
  • Handling customer emails as tracked tickets in a small support team
  • Combining chat, messaging and phone support in one queue
  • Resolving common questions with an AI agent that is billed only for requests it resolves without a human
  • Keeping a free shared contact database for a very small team
  • Running email marketing and lead capture for a small business
  • Keeping sales, marketing and support records in one system
Watch out for
  • No free plan; the 14-day trial runs on Suite Professional
  • Support Team is email-focused; messaging, live chat and telephony need a Suite plan
  • Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
  • Free tools are limited to 2 users and 1,000 contacts
  • Professional and Enterprise need a one-time onboarding fee (Marketing Hub: $3,000 and $7,000)
  • The $7/seat Starter price is a limited-time offer for new customers; the list price shown is $20/seat/month
Made byZendeskHubSpot, Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools and CRM tools is on their category pages, with the written head-to-heads on Compare.