Automate Basics

Voiceflow vs Chatbase vs Intercom

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
Voiceflow

See pricing

Chatbase

Free plan · from $32/mo

Intercom

Free trial · from $19/seat/mo

What it isPlatform for building AI customer service agents for chat and voiceBuilds AI support agents trained on a company's own contentCustomer service helpdesk with a built-in AI agent, Fin
Free planNo50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivityNo
Cheapest paid planNot publishedVoiceflow pricing$32/mo billed annually (Hobby)Chatbase pricing$19/seat/mo billed annually (Essential)Intercom pricing
What it coversNot stated700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trialFree trial, no credit card required (offered on the agencies and partners track)7-day trial of Hobby, Standard and Pro14-day free trial, no credit card required; includes all features, Fin and add-ons
PlatformsWebWeb, APIWeb
Integrations (vendor's figure)Not statedNot statedNot stated
Open sourceNoNoNo
Good for
  • Building a voice or chat support agent that follows set business rules
  • Agencies building AI agents and handing them over to client businesses
  • Testing and monitoring agent conversations before and after launch
  • Creating a customer-facing AI agent for a website from existing help content
  • Handling first-line customer questions on WhatsApp or Slack
  • Giving a small team a support agent with usage capped by monthly credits
  • Answering routine customer questions automatically before they reach support staff
  • Running a shared support inbox and help centre for a small support team
  • Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for
  • Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab
  • The Free plan (per docs) has limited features and a one-time credit grant that does not renew
  • Single sign-on and private cloud hosting are Enterprise features
  • Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity
  • Each plan includes one AI agent; extra agents cost $25 per agent per month
  • Removing 'Powered By Chatbase' branding is a $99/month add-on
  • No free plan; a 14-day free trial is offered
  • Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
  • Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made byVoiceflow, Inc.Chatbase Inc.Fin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.