Tidio vs Intercom vs Manychat

Written head to head: Manychat vs Tidio, with when to choose each side.

Compared on	Tidio Free plan · from $24.17/mo VisitRemove	Intercom Free trial · from $19/seat/mo VisitRemove	Manychat Free plan · from $14/mo VisitRemove
What it is	Live chat, ticketing and an AI agent (Lyro) for customer service	Customer service helpdesk with a built-in AI agent, Fin	Automates social DMs and comment replies on Instagram, WhatsApp and more
Free plan	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month	No	25 Active Contacts per month, 1 user, up to 4 live automations, any 2 channels from Instagram, TikTok, Facebook Messenger and Telegram (no WhatsApp, SMS or email), Manychat branding; no credit card required
Cheapest paid plan	$24.17/mo billed annually (Starter)Tidio pricing	$19/seat/mo billed annually (Essential)Intercom pricing	$14/mo billed annually (Essential)Manychat pricing
What it covers	100 billable conversations/month; annual billing is advertised as 2 months free.	Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.	250 Active Contacts a month included, then a fee per extra contact; $168 billed annually.
Free trial	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade	14-day free trial, no credit card required; includes all features, Fin and add-ons	14-day free trial of Essential or Pro (none on Business or Advanced); a saved card is required and the plan renews unless you cancel
Platforms	Web	Web	Web
Integrations (vendor's figure)	Not stated	Not stated	Not stated
Open source	No	No	No
Good for	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows	Answering routine customer questions automatically before they reach support staff Running a shared support inbox and help centre for a small support team Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk	Replying automatically to Instagram comments and direct messages Collecting email addresses from social media followers Managing messages from several social channels in one inbox
Watch out for	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250	No free plan; a 14-day free trial is offered Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes) Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert	Free plan: 25 active contacts a month, 2 channels and up to 4 active automations, with Manychat branding Each plan includes a set number of active contacts; contacts above that cost $0.004 to $0.10 each, by plan WhatsApp, SMS and email start on Pro; unlimited channels start on Business
Made by	Tidio	Fin (the company formerly named Intercom)	Manychat, Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.