Manychat vs Chatbase

Written head to head: Manychat vs Chatbase, with when to choose each side.

Compared on	Manychat Free plan · from $14/mo VisitRemove	Chatbase Free plan · from $32/mo VisitRemove
What it is	Automates social DMs and comment replies on Instagram, WhatsApp and more	Builds AI support agents trained on a company's own content
Free plan	25 Active Contacts per month, 1 user, up to 4 live automations, any 2 channels from Instagram, TikTok, Facebook Messenger and Telegram (no WhatsApp, SMS or email), Manychat branding; no credit card required	50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity
Cheapest paid plan	$14/mo billed annually (Essential)Manychat pricing	$32/mo billed annually (Hobby)Chatbase pricing
What it covers	250 Active Contacts a month included, then a fee per extra contact; $168 billed annually.	700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.
Free trial	14-day free trial of Essential or Pro (none on Business or Advanced); a saved card is required and the plan renews unless you cancel	7-day trial of Hobby, Standard and Pro
Platforms	Web	Web, API
Integrations (vendor's figure)	Not stated	Not stated
Open source	No	No
Good for	Replying automatically to Instagram comments and direct messages Collecting email addresses from social media followers Managing messages from several social channels in one inbox	Creating a customer-facing AI agent for a website from existing help content Handling first-line customer questions on WhatsApp or Slack Giving a small team a support agent with usage capped by monthly credits
Watch out for	Free plan: 25 active contacts a month, 2 channels and up to 4 active automations, with Manychat branding Each plan includes a set number of active contacts; contacts above that cost $0.004 to $0.10 each, by plan WhatsApp, SMS and email start on Pro; unlimited channels start on Business	Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity Each plan includes one AI agent; extra agents cost $25 per agent per month Removing 'Powered By Chatbase' branding is a $99/month add-on
Made by	Manychat, Inc.	Chatbase Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.