LiveChat vs Tidio

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.

Compared on	LiveChat Free trial · from $19/user/mo Visit Remove	Tidio Free plan · from $24.17/mo Visit Remove
What it is	Live chat software for websites and online stores, priced per user, with AI reply tools	Live chat, ticketing and an AI agent (Lyro) for customer service
Free plan	No	50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month
Cheapest paid plan	$19/user/mo billed annually (Essential)LiveChat pricing	$24.17/mo billed annually (Starter)Tidio pricing
What it covers	Annual billing is $228 per user a year; includes 1 AI Agent and 10 AI resolutions a month.	100 billable conversations/month; annual billing is advertised as 2 months free.
Free trial	14-day free trial, no credit card needed	7-day free trial of all features and plans, no credit card needed; the account moves to the Free plan at the end unless you upgrade
Platforms	Web	Web
Integrations (vendor's figure)	more than 200 tools	Not stated
Open source	No	No
Good for	Online stores and SaaS sites that sell or support through chat Small teams that need a chat tool with a short learning curve	Adding live chat and an AI agent to a small online shop's website Answering repetitive customer questions automatically Collecting leads or quote requests with automated chat flows
Watch out for	Every person answering chats needs a paid seat AI resolutions are capped per month (10 on Essential, 200 on Growth); extra packs cost $49.50 per 50 No free plan	Free plan is limited to 50 billable conversations a month and 100 Flows visitors Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations) Starter includes 100 billable conversations a month; Growth starts at 250
Made by	Text	Tidio

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Add a tool

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.