Automate Basics

HubSpot vs Zendesk

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
HubSpot

Free plan · from $7/seat/mo

Zendesk

Free trial · from $19/agent/mo

What it isCRM platform with free tools plus paid marketing, sales and service hubsCustomer service software with ticketing, messaging, voice and AI agents
Free planUp to 2 users, 1,000 contacts, 1 million records across other standard objects; no time limit; no credit card requiredNo
Cheapest paid plan$7/seat/mo (Starter Customer Platform)HubSpot pricing$19/agent/mo billed annually (Support Team)Zendesk pricing
What it covers'Starts at' price offered for a limited time to new customers, with the $20/mo/seat list price struck through (shown for both monthly and annual billing); includes 500 HubSpot Credits.Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Free trialNone stated14-day free trial of Suite Professional (Copilot included in the trial)
PlatformsWebWeb
Integrations (vendor's figure)Over 2,000 apps and web services1,800+ apps, partners, and integrations
Open sourceNoNo
Good for
  • Keeping a free shared contact database for a very small team
  • Running email marketing and lead capture for a small business
  • Keeping sales, marketing and support records in one system
  • Handling customer emails as tracked tickets in a small support team
  • Combining chat, messaging and phone support in one queue
  • Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Watch out for
  • Free tools are limited to 2 users and 1,000 contacts
  • Professional and Enterprise need a one-time onboarding fee (Marketing Hub: $3,000 and $7,000)
  • The $7/seat Starter price is a limited-time offer for new customers; the list price shown is $20/seat/month
  • No free plan; the 14-day trial runs on Suite Professional
  • Support Team is email-focused; messaging, live chat and telephony need a Suite plan
  • Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Made byHubSpot, Inc.Zendesk

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in CRM tools and AI customer support tools is on their category pages, with the written head-to-heads on Compare.