Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.
Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Cheapest plan; includes the Freddy AI Agent with 500 free sessions once per account.
Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trial
15-day free trial of Standard and Plus, no credit card needed; Pro is not offered as a trial
14-day free trial of Suite Professional (Copilot included in the trial)
14-day free trial with access to the Enterprise plan, no credit card required
14-day free trial, no credit card required; includes all features, Fin and add-ons
Platforms
Web
Web
Web
Web
Integrations (vendor's figure)
100+ tools
1,800+ apps, partners, and integrations
Not stated
Not stated
Open source
No
No
No
No
Good for
Small and mid-sized teams that want a shared inbox rather than a heavy ticketing system
Teams that want a free starting plan for up to five people
Handling customer emails as tracked tickets in a small support team
Combining chat, messaging and phone support in one queue
Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Managing customer emails as tickets in a shared inbox
Publishing a self-service knowledge base and customer portal
Trying an AI agent on common questions using the included sessions
Answering routine customer questions automatically before they reach support staff
Running a shared support inbox and help centre for a small support team
Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for
Envoy chatbot resolutions are billed on top of the plan at $0.75 each
Additional inboxes cost extra ($10 a month paid annually, $12 monthly)
Plan limits on inboxes and users are stated differently in different parts of the pricing page
No free plan; the 14-day trial runs on Suite Professional
Support Team is email-focused; messaging, live chat and telephony need a Suite plan
Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
The 500 free AI Agent sessions come once per account; more cost $49 per 100
No free plan; a 14-day free trial is offered
Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made by
Help Scout
Zendesk
Freshworks Inc.
Fin (the company formerly named Intercom)
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
