Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 16 October 2026.
Cheapest plan; includes the Freddy AI Agent with 500 free sessions once per account.
Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Free trial
14-day free trial with access to the Enterprise plan, no credit card required
14-day free trial of Suite Professional (Copilot included in the trial)
Platforms
Web
Web
Integrations (vendor's figure)
Not stated
1,800+ apps, partners, and integrations
Open source
No
No
Good for
Managing customer emails as tickets in a shared inbox
Publishing a self-service knowledge base and customer portal
Trying an AI agent on common questions using the included sessions
Handling customer emails as tracked tickets in a small support team
Combining chat, messaging and phone support in one queue
Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Watch out for
No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
The 500 free AI Agent sessions come once per account; more cost $49 per 100
No free plan; the 14-day trial runs on Suite Professional
Support Team is email-focused; messaging, live chat and telephony need a Suite plan
Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Made by
Freshworks Inc.
Zendesk
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
