Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 16 October 2026.
Freshworks help desk with ticketing, a knowledge base and Freddy AI
Live chat, ticketing and an AI agent (Lyro) for customer service
Free plan
No
50 billable conversations a month, 10 seats, live chat and ticketing, 50 Lyro AI Agent conversations (one-off, lifetime), 100 visitors reached by Flows a month
Collecting leads or quote requests with automated chat flows
Watch out for
No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
The 500 free AI Agent sessions come once per account; more cost $49 per 100
Free plan is limited to 50 billable conversations a month and 100 Flows visitors
Lyro's free allowance is a one-off 50 conversations; more needs a paid Lyro quota (from $39 a month, or $32.50 billed annually, for 50 conversations)
Starter includes 100 billable conversations a month; Growth starts at 250
Made by
Freshworks Inc.
Tidio
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
