Automate Basics

Freshdesk vs HubSpot

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 16 October 2026.

Compared on
Freshdesk

Free trial · from $19/agent/mo

HubSpot

Free plan · from $7/seat/mo

What it isFreshworks help desk with ticketing, a knowledge base and Freddy AICRM platform with free tools plus paid marketing, sales and service hubs
Free planNoUp to 2 users, 1,000 contacts, 1 million records across other standard objects; no time limit; no credit card required
Cheapest paid plan$19/agent/mo billed annually (Growth)Freshdesk pricing$7/seat/mo (Starter Customer Platform)HubSpot pricing
What it coversCheapest plan; includes the Freddy AI Agent with 500 free sessions once per account.'Starts at' price offered for a limited time to new customers, with the $20/mo/seat list price struck through (shown for both monthly and annual billing); includes 500 HubSpot Credits.
Free trial14-day free trial with access to the Enterprise plan, no credit card requiredNone stated
PlatformsWebWeb
Integrations (vendor's figure)Not statedOver 2,000 apps and web services
Open sourceNoNo
Good for
  • Managing customer emails as tickets in a shared inbox
  • Publishing a self-service knowledge base and customer portal
  • Trying an AI agent on common questions using the included sessions
  • Keeping a free shared contact database for a very small team
  • Running email marketing and lead capture for a small business
  • Keeping sales, marketing and support records in one system
Watch out for
  • No free plan on the pricing page; after the 14-day trial you buy a plan or, on Freshdesk only, move to a 6-month Free Program for up to two agents
  • Freddy AI Copilot is not offered on Growth and costs $29 per agent a month billed annually ($35 monthly)
  • The 500 free AI Agent sessions come once per account; more cost $49 per 100
  • Free tools are limited to 2 users and 1,000 contacts
  • Professional and Enterprise need a one-time onboarding fee (Marketing Hub: $3,000 and $7,000)
  • The $7/seat Starter price is a limited-time offer for new customers; the list price shown is $20/seat/month
Made byFreshworks Inc.HubSpot, Inc.

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools and CRM tools is on their category pages, with the written head-to-heads on Compare.