Automate Basics

Chatbase vs Voiceflow vs Intercom

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
Chatbase

Free plan · from $32/mo

Voiceflow

See pricing

Intercom

Free trial · from $19/seat/mo

What it isBuilds AI support agents trained on a company's own contentPlatform for building AI customer service agents for chat and voiceCustomer service helpdesk with a built-in AI agent, Fin
Free plan50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivityNoNo
Cheapest paid plan$32/mo billed annually (Hobby)Chatbase pricingNot publishedVoiceflow pricing$19/seat/mo billed annually (Essential)Intercom pricing
What it covers700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.Not statedFin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trial7-day trial of Hobby, Standard and ProFree trial, no credit card required (offered on the agencies and partners track)14-day free trial, no credit card required; includes all features, Fin and add-ons
PlatformsWeb, APIWebWeb
Integrations (vendor's figure)Not statedNot statedNot stated
Open sourceNoNoNo
Good for
  • Creating a customer-facing AI agent for a website from existing help content
  • Handling first-line customer questions on WhatsApp or Slack
  • Giving a small team a support agent with usage capped by monthly credits
  • Building a voice or chat support agent that follows set business rules
  • Agencies building AI agents and handing them over to client businesses
  • Testing and monitoring agent conversations before and after launch
  • Answering routine customer questions automatically before they reach support staff
  • Running a shared support inbox and help centre for a small support team
  • Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for
  • Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity
  • Each plan includes one AI agent; extra agents cost $25 per agent per month
  • Removing 'Powered By Chatbase' branding is a $99/month add-on
  • Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab
  • The Free plan (per docs) has limited features and a one-time credit grant that does not renew
  • Single sign-on and private cloud hosting are Enterprise features
  • No free plan; a 14-day free trial is offered
  • Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
  • Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made byChatbase Inc.Voiceflow, Inc.Fin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.