Automate Basics

Voiceflow vs Intercom

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
Voiceflow

See pricing

Intercom

Free trial · from $19/seat/mo

What it isPlatform for building AI customer service agents for chat and voiceCustomer service helpdesk with a built-in AI agent, Fin
Free planNoNo
Cheapest paid planNot publishedVoiceflow pricing$19/seat/mo billed annually (Essential)Intercom pricing
What it coversNot statedFin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trialFree trial, no credit card required (offered on the agencies and partners track)14-day free trial, no credit card required; includes all features, Fin and add-ons
PlatformsWebWeb
Integrations (vendor's figure)Not statedNot stated
Open sourceNoNo
Good for
  • Building a voice or chat support agent that follows set business rules
  • Agencies building AI agents and handing them over to client businesses
  • Testing and monitoring agent conversations before and after launch
  • Answering routine customer questions automatically before they reach support staff
  • Running a shared support inbox and help centre for a small support team
  • Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for
  • Plan prices are not published on the public pricing page; docs say they are shown in the dashboard's Plans and Billing tab
  • The Free plan (per docs) has limited features and a one-time credit grant that does not renew
  • Single sign-on and private cloud hosting are Enterprise features
  • No free plan; a 14-day free trial is offered
  • Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
  • Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made byVoiceflow, Inc.Fin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.