Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.
Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Free trial
14-day free trial, no credit card required; includes all features, Fin and add-ons
14-day free trial of Suite Professional (Copilot included in the trial)
Platforms
Web
Web
Integrations (vendor's figure)
Not stated
1,800+ apps, partners, and integrations
Open source
No
No
Good for
Answering routine customer questions automatically before they reach support staff
Running a shared support inbox and help centre for a small support team
Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Handling customer emails as tracked tickets in a small support team
Combining chat, messaging and phone support in one queue
Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Watch out for
No free plan; a 14-day free trial is offered
Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
No free plan; the 14-day trial runs on Suite Professional
Support Team is email-focused; messaging, live chat and telephony need a Suite plan
Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Made by
Fin (the company formerly named Intercom)
Zendesk
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
