Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.
Cheapest self-serve plan; email-based support. AI agent usage is billed per automated resolution.
Free trial
15-day free trial of Standard and Plus, no credit card needed; Pro is not offered as a trial
14-day free trial of Suite Professional (Copilot included in the trial)
Platforms
Web
Web
Integrations (vendor's figure)
100+ tools
1,800+ apps, partners, and integrations
Open source
No
No
Good for
Small and mid-sized teams that want a shared inbox rather than a heavy ticketing system
Teams that want a free starting plan for up to five people
Handling customer emails as tracked tickets in a small support team
Combining chat, messaging and phone support in one queue
Resolving common questions with an AI agent that is billed only for requests it resolves without a human
Watch out for
Envoy chatbot resolutions are billed on top of the plan at $0.75 each
Additional inboxes cost extra ($10 a month paid annually, $12 monthly)
Plan limits on inboxes and users are stated differently in different parts of the pricing page
No free plan; the 14-day trial runs on Suite Professional
Support Team is email-focused; messaging, live chat and telephony need a Suite plan
Copilot costs extra ($50/agent/month paid yearly) except on Suite Enterprise + Copilot
Made by
Help Scout
Zendesk
Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.
