Front vs Help Scout

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.

Compared on	Front Free trial · from $25/seat/mo Visit Remove	Help Scout Free plan Visit Remove
What it is	Shared inbox and ticketing platform for customer-facing teams, with AI as paid add-ons	Shared inbox and help desk for customer support teams, with an AI chatbot billed per resolution
Free plan	No	Up to 5 users, 1 inbox, 1 Docs site and 100 contacts a month; 10 saved replies, tags and articles each
Cheapest paid plan	$25/seat/mo billed annually (Starter)Front pricing	Not publishedHelp Scout pricing
What it covers	Shown with annual billing selected; the page lists no monthly-billing prices. Single channel type only; up to 10 seats.	Not stated
Free trial	14-day free trial with Professional features, no credit card needed	15-day free trial of Standard and Plus, no credit card needed; Pro is not offered as a trial
Platforms	Web	Web
Integrations (vendor's figure)	130+ integrations	100+ tools
Open source	No	No
Good for	B2B teams that run support and account work from shared email inboxes Teams that want to keep an email-style workflow with ticket tracking	Small and mid-sized teams that want a shared inbox rather than a heavy ticketing system Teams that want a free starting plan for up to five people
Watch out for	Starter supports only one channel type; omnichannel needs Professional AI is extra: Autopilot per conversation, Copilot $20 per seat except on Enterprise Monthly-billing prices are not shown on the pricing page	Envoy chatbot resolutions are billed on top of the plan at $0.75 each Additional inboxes cost extra ($10 a month paid annually, $12 monthly) Plan limits on inboxes and users are stated differently in different parts of the pricing page
Made by	Front	Help Scout

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

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