Automate Basics

Crisp vs Intercom

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 7 November 2026.

Compared on
Crisp

Free plan · from $45/mo

Intercom

Free trial · from $19/seat/mo

What it isWebsite chat and shared inbox with a free plan, priced per workspace rather than per agentCustomer service helpdesk with a built-in AI agent, Fin
Free plan2 agent seats and 100 customer profiles; website chat widget, shared inbox and mobile appsNo
Cheapest paid plan$45/mo (Mini)Crisp pricing$19/seat/mo billed annually (Essential)Intercom pricing
What it coversPer workspace, monthly billing; includes 4 agent seats and 5,000 customer profiles. Annual prices are not on the page.Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.
Free trial14-day free trial of all plans, no card required according to the page footer14-day free trial, no credit card required; includes all features, Fin and add-ons
PlatformsWebWeb
Integrations (vendor's figure)Not statedNot stated
Open sourceNoNo
Good for
  • Small teams that want live chat on a website for free
  • Teams that prefer a flat workspace price over per-agent pricing
  • Answering routine customer questions automatically before they reach support staff
  • Running a shared support inbox and help centre for a small support team
  • Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
Watch out for
  • Free plan limited to 2 seats and 100 customer profiles
  • Extra agents cost $10 a month, but the page does not say which plans this covers
  • What happens after included AI credit runs out is not stated
  • No free plan; a 14-day free trial is offered
  • Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
  • Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
Made byCrispFin (the company formerly named Intercom)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools is on its category page, with the written head-to-heads on Compare.