Chatbase vs Intercom vs Relevance AI

Compared on	Chatbase Free plan · from $32/mo VisitRemove	Intercom Free trial · from $19/seat/mo VisitRemove	Relevance AI Contact sales VisitRemove
What it is	Builds AI support agents trained on a company's own content	Customer service helpdesk with a built-in AI agent, Fin	Platform for building teams of specialised AI agents for sales and operations
Free plan	50 message credits/month, 1 AI agent, 1 member, limited model access, 1 MB training content; agents are deleted after 14 days of inactivity	No	No
Cheapest paid plan	$32/mo billed annually (Hobby)Chatbase pricing	$19/seat/mo billed annually (Essential)Intercom pricing	Not publishedRelevance AI pricing
What it covers	700 message credits/month, 1 AI agent, 2 members; yearly option shown as $384 billed annually.	Fin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.	Not stated
Free trial	7-day trial of Hobby, Standard and Pro	14-day free trial, no credit card required; includes all features, Fin and add-ons	None stated
Platforms	Web, API	Web	Web, API
Integrations (vendor's figure)	Not stated	Not stated	1,000+ apps
Open source	No	No	No
Good for	Creating a customer-facing AI agent for a website from existing help content Handling first-line customer questions on WhatsApp or Slack Giving a small team a support agent with usage capped by monthly credits	Answering routine customer questions automatically before they reach support staff Running a shared support inbox and help centre for a small support team Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk	Researching and enriching prospect lists before outreach Preparing briefs before sales meetings and drafting follow-ups after calls Drafting proposals from deal information
Watch out for	Free plan: 50 message credits a month, and agents are deleted after 14 days of inactivity Each plan includes one AI agent; extra agents cost $25 per agent per month Removing 'Powered By Chatbase' branding is a $99/month add-on	No free plan; a 14-day free trial is offered Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes) Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert	No published prices, free plan or self-serve plan; getting started means talking to sales The only listed plan (Enterprise) uses custom action and vendor-credit allowances rather than fixed published limits
Made by	Chatbase Inc.	Fin (the company formerly named Intercom)	OnSearch Pty Ltd (trading as Relevance AI)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools and AI agent builders is on their category pages, with the written head-to-heads on Compare.