Automate Basics

Intercom vs Relevance AI

Pick up to 4 tools and see their free plans, entry prices, platforms and limits in one table. Every fact comes from each vendor's own pages, checked 23 September 2026.

Compared on
Intercom

Free trial · from $19/seat/mo

Relevance AI

Contact sales

What it isCustomer service helpdesk with a built-in AI agent, FinPlatform for building teams of specialised AI agents for sales and operations
Free planNoNo
Cheapest paid plan$19/seat/mo billed annually (Essential)Intercom pricingNot publishedRelevance AI pricing
What it coversFin AI Agent is charged separately at $0.99 per outcome; minimum of 1 full seat.Not stated
Free trial14-day free trial, no credit card required; includes all features, Fin and add-onsNone stated
PlatformsWebWeb, API
Integrations (vendor's figure)Not stated1,000+ apps
Open sourceNoNo
Good for
  • Answering routine customer questions automatically before they reach support staff
  • Running a shared support inbox and help centre for a small support team
  • Adding an AI agent to an existing helpdesk such as Salesforce, HubSpot or Freshdesk
  • Researching and enriching prospect lists before outreach
  • Preparing briefs before sales meetings and drafting follow-ups after calls
  • Drafting proposals from deal information
Watch out for
  • No free plan; a 14-day free trial is offered
  • Fin is billed per outcome on top of seat fees, and using Fin with another helpdesk carries a minimum monthly commitment (the page's example is 50 outcomes)
  • Multiple team inboxes and workflow automation start on Advanced; SSO and HIPAA support need Expert
  • No published prices, free plan or self-serve plan; getting started means talking to sales
  • The only listed plan (Enterprise) uses custom action and vendor-credit allowances rather than fixed published limits
Made byFin (the company formerly named Intercom)OnSearch Pty Ltd (trading as Relevance AI)

Entry prices are the cheapest paid plan, as each vendor publishes it; “What it covers” says what that price is per (a user, a channel, a brand, a number of contacts). The sources are listed on each tool's page.

Every tool in AI customer support tools and AI agent builders is on their category pages, with the written head-to-heads on Compare.